Our Commitment
At bet8, we believe that online gaming is one of the most exciting forms of entertainment available to Filipino players today. Whether you're spinning the reels on your favorite slot, joining a live bingo session, or trying your luck at the live casino tables, the experience should always leave you feeling good — win or lose.
But we also know that for a small number of players, gambling can stop being fun and start becoming a problem. That's why responsible gaming isn't just a checkbox for us — it's a core part of how bet8 operates. We've built real tools into the platform, trained our support team to recognize warning signs, and made it easy for any player to take a break or step away entirely whenever they need to.
If you're based in Manila, Cebu, Davao, Quezon City, Makati, or anywhere else in the Philippines, these protections apply to you. bet8 operates within the PAGCOR regulatory framework, and responsible gaming is a non-negotiable part of that commitment.
Remember: Gambling is a form of entertainment, not a way to make money or solve financial problems. Always set a budget before you play, and never chase your losses. If gaming stops being fun, it's time to use our tools or reach out for support.
How We Protect You
Every bet8 player has access to these protections from the moment they register. No extra steps, no waiting — just tools that are always there when you need them.
Need a break? bet8's self-exclusion tool lets you temporarily or permanently block access to your account. Choose a cooling-off period of 24 hours, 7 days, 30 days, 90 days, or opt for permanent exclusion. Once activated, self-exclusion cannot be reversed until the chosen period expires — giving you real, enforceable protection.
Set daily, weekly, or monthly deposit limits in Philippine Peso (PHP) directly from your account settings. Once your limit is reached, no further deposits are accepted until the period resets. You can lower your limit instantly, but increasing it requires a mandatory 7-day cooling-off period — so your budget stays protected even in the heat of the moment.
It's easy to lose track of time when you're in the middle of a great game. bet8 lets you set session time limits so you receive a notification — and optionally an automatic logout — after a set period of play. Whether it's 30 minutes or 3 hours, you decide how long each gaming session lasts.
Set a maximum amount you're comfortable losing over a given period. When your loss limit is reached, bet8 will prevent further wagering until the period resets. This tool is especially useful for players who want to enjoy the excitement of gaming without the risk of significant financial impact on their daily lives.
Enable periodic reality check notifications that pop up during your gaming session to show you how long you've been playing and how much you've wagered. These gentle reminders help you stay aware of your activity and make conscious decisions about whether to continue, take a break, or call it a day.
Our customer support team is available around the clock via live chat. If you're concerned about your gaming habits — or those of someone you know — our trained support agents can guide you through the available tools, help you activate self-exclusion, or simply listen. You're never alone when you play at bet8.
Step-by-Step
Activating self-exclusion on bet8 takes less than two minutes. Here's exactly how to do it:
Visit bet8.one and log in using your registered email address and password. Make sure you're on the official site.
Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
Navigate to the "Responsible Gaming" tab within your account settings. All available player protection tools are listed here.
Select "Self-Exclusion" and choose your preferred exclusion period — from a short cooling-off break to permanent exclusion.
Review your selection and confirm. Your exclusion takes effect immediately. You'll receive a confirmation email at your registered address.
Can't log in? If you're unable to access your account and need to self-exclude urgently, contact our support team directly via live chat. Our agents can activate self-exclusion on your behalf after verifying your identity.
Available Tools
Every tool below is available free of charge to all registered bet8 players. Access them anytime from your account settings.
Block access to your account for a chosen period. Options: 24 hours, 7 days, 30 days, 90 days, or permanent. Irreversible until the period ends.
Cap your daily, weekly, or monthly deposits in PHP. Reductions apply immediately; increases require a 7-day waiting period.
Set a maximum session duration. Receive a notification or automatic logout when your time is up.
Define the maximum amount you're willing to lose per day, week, or month. Wagering stops automatically when the limit is hit.
Receive periodic pop-up notifications showing your session duration and total wagers to keep you informed and in control.
Self-Assessment
Check any statements that apply to your recent gaming behavior. This is not a clinical diagnosis — it's a simple self-check to help you reflect on your habits.
I've spent more money on gaming than I originally planned to.
I've tried to win back money I lost by playing more (chasing losses).
Gaming has caused arguments or tension with family or friends.
I've borrowed money or sold something to fund my gaming.
I feel restless or irritable when I try to cut down or stop playing.
I've missed work, school, or important commitments because of gaming.
I think about gaming a lot, even when I'm doing other things.
Age Policy
Under Philippine law and PAGCOR regulations, online casino-style gaming is restricted to individuals who are 21 years of age or older. bet8 enforces this requirement strictly and without exception — no matter where in the Philippines you're playing from.
During registration, all players are required to confirm that they are 21 or older. Before any withdrawal is processed, bet8 conducts a full Know Your Customer (KYC) verification that includes age verification using a valid government-issued ID — such as a PhilSys National ID, passport, or driver's license.
If we discover that a player is under 21, their account will be immediately suspended, all funds will be frozen pending investigation, and the matter will be reported to the relevant authorities as required by law. We take underage gambling extremely seriously.
Parents and Guardians: If you share a device with a minor, please ensure that your bet8 account is protected with a strong, unique password that your child does not know. Log out of your account after every session. If you suspect a minor has accessed a gambling platform, contact our support team immediately.
FAQ
External Support
bet8 is not the only source of support. If you or someone you know is struggling with problem gambling, the following organizations provide confidential assistance to Filipinos across the country.
The Philippine Amusement and Gaming Corporation (PAGCOR) operates a responsible gaming program for players in the Philippines. PAGCOR's responsible gaming framework includes player protection guidelines and support resources for those affected by problem gambling.
Contact PAGCOR directly through their official government channels for responsible gaming assistance.
The National Center for Mental Health (NCMH) in Mandaluyong City provides mental health services to Filipinos, including support for behavioral addictions. If problem gambling is affecting your mental health, the NCMH crisis hotline is available to help.
NCMH Crisis Hotline: 1553 (available 24/7 for mental health emergencies)
Gamblers Anonymous (GA) is a fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. GA meetings are held in Metro Manila and other major cities including Cebu and Davao.
Search for local GA meetings in your area through the Gamblers Anonymous international directory.
bet8 Support: Our responsible gaming support team is available 24/7 via live chat on the bet8 platform. For responsible gaming inquiries, you can also reach us by email at [email protected]. All responsible gaming communications are handled with complete confidentiality.